Visa is hiring for the position of System Analyst and this is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week.

Some of your responsibilities will include:

• Developing an in-depth understanding of VOCC functionality, product, and services
• Being able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
• Following documented support procedures, managing each issue through resolution or turnover to maintain established service levels
• Tracking update and resolve all assigned incidents in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality
• Liaising with L2 support groups to collaborate on the resolution of incidents and problems
• Enhancing technical skills through participation in ongoing training
• Being able to formulate internal and external communication of issues to Management, other internal support groups via pages, email broadcasts, or phone calls

For more information about the role and how to apply please click here. 

If you are applying for the role or require assistance, please email demola@girlstalkcorporation.com. We are here to support you throughout the application process.